Return Policy

At LaserALL™, our focus is on excellence — in treatments, products, and customer care. While we stand behind the quality of everything we offer, we also acknowledge that circumstances can arise where a return may be requested.

This policy outlines exactly what is — and is not — eligible for return, refund, or exchange, including timelines, product conditions, and financial responsibility.

Returns – What’s Eligible

Products may be returned if all the following apply:

The item is unused, unopened, and in its original sealed packaging
Returned within 14 days of purchase (for in-clinic) or delivery date (for online orders)
Accompanied by a valid proof of purchase (e.g. receipt, invoice, or order number)

Non-Returnable Items

For hygiene, safety, and regulatory reasons, we do not accept returns or exchanges on the following:

Opened or used skincare and cosmetic products
Any medical-grade skin products (e.g. Cosmelan, Spot Out, tretinoin-based kits)
Treatments or service-based purchases (rendered or not)
Gift vouchers or prepaid treatment packages
Items purchased on clearance, marked “final sale,” or promotional giveaways.

Refund Policy

If your return is approved, we will issue a refund to your original payment method within

7 business days of receiving and inspecting the product.

Important notes:

Shipping fees are non-refundable under all circumstances.
If you received free shipping, our flat-rate delivery fee of $10.95 will be deducted from your refund total.
Refunds are issued only for the product cost (minus any applied discounts).

Return Shipping Responsibility

Clients are responsible for the cost of return shipping.

You may return via any trackable courier of your choice
We do not accept COD returns
If the return is due to a product error or fault on our part, we’ll cover your shipping costs

Returns must be sent to the address provided in your return confirmation email. Unfortunately, items returned to our clinics without prior contact will not be processed.

Exchanges

If your item is defective, damaged in transit, or you received the wrong product:

Notify us within 5 business days of delivery
Send clear photos of the issue and include your order number
We will provide instructions for an exchange or replacement.

In-Clinic Returns

Products purchased in-clinic must be returned to the same clinic location. No postal returns will be accepted for in-person purchases.
Returns for services rendered (treatments already performed) are not refundable under any circumstances.

How to Start a Return

To begin a return request:

Email us at support@laserall.com.au
Include your full name, order number, and reason for return
Attach clear photos if applicable (e.g. damage, wrong item)

You’ll receive return instructions within 1–2 business days.

Other Conditions

Returns that do not meet this policy will be declined
We reserve the right to refuse any return that shows signs of use, damage, tampering, or misuse
We are not responsible for returns lost or damaged in transit